Family First Health staffer wins Patient Choice Award

Nelly and her husband Angel are surrounded by Family First Health staff after she received the Patient Choice Award.

Nelly and her husband Angel are surrounded by Family First Health staff after she received the Patient Choice Award.

While many Family First Health staff members attended the Pennsylvania Association of Community Health Centers to listen to speakers and panelists talk about healthcare and better ways to serve you, it was a different experience for one of our own.

The 2015 APEX Awards Luncheon is an annual chance for PACHC to recognize outstanding individuals and teams who have made a significant contribution to primary healthcare in Pennsylvania. The winners were all nominated by their staff.

But one of the awards put the nomination directly in the hands of the patients. And this year, medical receptionist Nelly Quiles took home the honors of the Patient Choice Award for a non-clinician.

Nelly Quiles stands as she's recognized for the Patient Choice Award.

Nelly Quiles stands as she’s recognized for the Patient Choice Award.

Joined by her husband (and co-worker) Angel, and a handful of FFH staff, Nelly was thanked and applauded for all the work she does for you, and for us.

Here are some examples of some of your nominations. Read all of the nominations here.

Mrs. Quiles is always a pleasure to interact with. She has always been willing and ready to deal with clients and demonstrating respect and patients. Mrs. Quiles is very deserving of this award in my personal and professional opinion.

Because she is very friendly and helps everybody. She goes above and beyond with any patient in the clinic.

After the passing of my husband and my grief, she gave me good advice and counseling to my pain. Gave me a good outlook on the future.

I have chosen Nelly Quiles because since my first visit here at the clinic, she made me feel welcome like if she’s known me for a long time. That made me feel very happy hear. She is a very well spoken and respectable lady. I am glad to have met her and I wish her all the best.

The long and short of it? Patients love Nelly’s smile, her willingness to help, and most say she is very nice. Thank you Nelly for all you do!

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