Patient experience survey: What you had to say


I’ve got my hands on the results of our most recent patient experience survey. Let’s look at some highlights.

When it comes to your FFH experience, these categories had the highest ratings: convenience of office location, office hours and how quickly an appointment is made.

Then we asked about staff experience:

  • 97% of the time you answered excellent or very good when rating “the nurse, dental hygienist or medical assistant answered all of my questions.”
  • Excellent or very good were the answers 5 out of 6 times.
  • Excellent or very good were the answers 93% of the time when it comes to other staff introducing themselves to you.
  • 96% of the time, you chose excellent or very good when it comes to other staff being able to answer questions.

Patient comments

Many of you feel comfortable at our locations and feel as though the staff is friendly and goes above your expectations. You want us to keep up the great work, so there’s that. Yay!

But sure, there are always places where we can try to serve you better. Here are some of your suggestions.

  • Increase the number of providers
  • Add more evening hours
  • Better parking at York’s George Street Center – especially when it comes to handicapped parking.
  • Improve call wait time (phone systems) or timing in the waiting room during a visit
  • Have water available for patients who are waiting

Thanks to all 4,891 of you who took the time to respond to our questions. We do what we can to make sure you get the best health care from us.

Take a look at the Patient Experience Survey for yourself.


Family First Health open enrollment sessions

enrollmentOpen enrollment runs from Nov. 1 to Jan. 31, 2016. Get some help from your Family First Health friends at one of our enrollment sessions.

From July 1 to Sept. 30, we’ve helped 197 clients with a total of 144 enrollments. Make a plan to come on down and let us help you, too.

Before you come, make sure you have everything you need.

York City

Held at the George Street Center, 116 S. George St.

  • Thursday, Nov. 12 – 12 to 6 p.m.
  • Thursday, Nov. 19 – 12 to 6 p.m.
  • Thursday, Dec. 17, 12 to 7 p.m.
  • Thursday, Jan. 14, 12 to 6 p.m.
  • Thursday, Jan. 21, 12 to 6 p.m.
  • Thursday, Jan. 28, 12 to 6 p.m.


Held at SCCAP, 153 N. Stratton St.

  • Thursday, Dec. 3, 2 to 7 p.m.


Held at Guthrie Memorial Library, 2 Library Place

  • Thursday, Dec. 10, 10:30 a.m. to 12:30 p.m.

Held at Hanover Wellness Center, 400 York St.

  • Thursday, Jan. 7, 11:30 a.m. to 5:30 p.m.

Things you need before you enroll in the healthcare marketplace

  1. From Flickr.

    From Flickr.

    Information about your household. Figure out who’s applying for coverage before you start your application. Click here for help to determine who needs coverage.

  2. Home and/or mailing addresses for everyone applying for coverage.
  3. Information about everyone applying for coverage.
  4. Social Security Numbers
  5. Information about the professional helping you apply. If you’re getting help applying, click here for help.
  6. Document information for legal immigrants. Need help? Click here.
  7. Information on how you file your taxes.
  8. Employer and income information for every member of your household (for example, from pay stubs or W-2 forms—Wage and Tax Statements). Learn what to include or not.
  9. Policy numbers for any current health insurance plans covering members of your household.
  10. A completed “Employer Coverage Tool” for every job-based plan you or someone in your household is eligible for. View or print the tool here.
  11. Notices from your current plan that include your plan ID, if you have or had health coverage in 2015.

Healthy choices and apples with Bells

Our friends at Bells Socialization Services pose with Archie the apple.

Our friends at Bells Socialization Services pose with Archie the apple.

Archie and I took a trip down the block today to visit our friends at Bells Socialization Services to talk about healthy choices and our Starts with Apples campaign. It was great timing as their healthy choice snack that day was apples and peanut butter.

All month, we at Family First Health have been touting the importance of small healthy choices like – posture, walking, hydration.

After we took time to pose with Archie and talk about Starts with Apples, the group sat down to learn about apples. Plus I got handouts so I could share with you.

Snack time at Bells!

Snack time at Bells!

10 reasons to eat apples

  1. Apples are full of fiber – 5 grams of them. That helps reduce intestinal disorders, helps control insulin levels and cleanses and detoxifies.
  2. Apple pectin helps reduce cholesterol levels.
  3. Five apples a week lowers the risk for respiratory diseases, according to two studies.
  4. Apples strengthen the heart, quench thirst, lubricate the lungs, decrease mucous and increase bodily fluids.
  5. Apple cider vinegar can help prevent the formation of kidney stones.
  6. Eating apples daily can reduce skin diseases.
  7. A Brazilian study said an apple before each meal helped women lose 33 percent more weight than those who didn’t.
  8. An apple has 50-80 calories and no fat or sodium.
  9. Apples have vitamins A, C and flavonoids with smaller amounts of phosphorus, iron and calcium.
  10. Apples have potassium which may promote heart health.

Is it bad to put peanut butter on apples?

Nah, at least not in moderation and as long as you choose natural peanut butter over regular. Because peanut butter is: a GOOD fat source, source of protein and fiber and high in energy.

Peanut butter also helps control hunger, lower colon cancer risk in women, helps against memory impairment, prevents gallstones, lowers Type 2 diabetes and lowers the risk of heart disease.

So chop up that apple and smear some natural peanut butter on!

Beyond the office visit with Caring Together

Here's just a few of our amazing Caring Together staff. From left, Tadd, Carrie, Shannon and Eartha.

Here’s just a few of our amazing Caring Together staff. From left, Tadd, Carrie, Shannon and Eartha.

Since I’ve started here as the Marketing and Outreach Coordinator, I’ve heard so many stories that show not only how much our staff loves the work caring for you, but also how far many of them are willing to go to care beyond our walls.

Most of us only see our doctors during a visit — maybe 20-30 minutes at most. We call for prescriptions or emergency visits. But here at Family First Health, I’ve seen so many people go above and beyond.

Taking Caring Together for an amazing example that, yes, made me cry.

On a recent day, a Caring Together client — we’ll call her Sarah — came in for a visit to get her set up for HIV meds. Sarah was really feeling poorly and we had to call an ambulance to get her some additional care. As they wheeled her out, several of our staff stood in tears, and her case manager Carrie Prowell walked her to the elevator saying she’d be in touch soon.

Continue reading

Understanding health starts with you

This month is Family First Health’s Starts With Apples campaign.

It nicely coincides with October being Health Literacy Month.

You might say — in the words of my Alabama kin — “Do what?”

Understanding health information and using that information to make good decisions about your health is called health literacy — and according to the 2015 Community Health Needs Assessment conducted by the Healthy York County Coalition, it’s an area that both York and Adams counties are struggling in.

Our CEO Jenny Englerth wrote that in a letter to the editor for the York Daily Record/Sunday News.

Take a listen to our Community 106.1 spot on health literacy and we’ll come back to what we can do about it.

Here at Family First Health, we think this starts in the workplace. After all, the average person spends 90,000 hours at work in his or her lifetime. It doesn’t have to be a giant overall, you can start with baby steps.

  • Park a little farther away than usual.
  • Take the stairs not the elevator.
  • Set a timer to remind yourself to get up and walk around during the day.
  • Put an apple in your lunchbox.

An apple a day is the start to good health. The rest is up to you.

Family First Health Minute to hit the airwaves

Family First Health will be joining up with Community 106.1 to offer quick tips and information about your health.

Each month, we’ll address a few different topics of interest to you, and offer resources and other information here.

Community 106.1 is a community radio station being run out of First St. John’s Lutheran Church in York.

Listen to the first installment recognizing October as Breast Cancer Awareness Month.

Facts about breast cancer from the National Breast Cancer Association.

  • One in eight women will be diagnosed with breast cancer in their lifetime.
  • Breast cancer is the most commonly diagnosed cancer in women.
  • Breast cancer is the second leading cause of death among women.
  • Each year it is estimated that over 220,000 women in the United States will be diagnosed with breast cancer and more than 40,000 will die.
  • Although breast cancer in men is rare, an estimated 2,150 men will be diagnosed with breast cancer and approximately 410 will die each year.

Take a look at genetic and environmental risk factors here.

So what should you do?

Be aware of your body. Recognize symptoms. Do regular self exams and mammograms. And never ever hesitate to talk to your doctor.